Workshop Controller (Tipton Van Centre)
Workshop Controller – Tipton Van Centre
This is a newly created position recognising the level of business success at Renault Trucks Van Centre in Tipton.
Summary of Role:
As a key member of the dealer management team, the Workshop Controller’s core role is to proactively manage the GVS process from “planning, through On Arrival” to “Invoice / Claim” closure. Ensure that CSR’s and Technician Supervisors are working in line with the standard OTI process. Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised. The motivation & personal development of the team, effective competence development, succession planning and dealing with employee issues on a day to day basis
We are offering a great package of:
- up to £50,000 DOE with a 10% KPI bonus
7% matched pension
25 days plus BH rising with service
workperks scheme – retailer discounts
cash back health scheme
Hours 45 hours 08.00 to 18.00 Monday to Friday – occasional Saturdays may be required
What we are looking for:
An experienced LCV Workshop Controller / Supervisor with LCV Workshop experience with:-
- A qualification – City and Guilds, NVQ 3 or equivalent in LCV/HGV Vehicle Technology
Experience of working within a vehicle commercial workshop.
Full knowledge of VOSA requirements and MOT testers manual.
Knowledge / experience of leading teams
Knowledge of workshop KPIs.
IT literate to be able to use our sytsems and processes
Some of the Tasks:
- Manage and plan workshop / support resources
Support the CSR / Shift Supervisors
Support the CSR as required ensuring that invoice / claiming closure tasks are accurate and completed on a timely basis.
Hold daily production meetings to Plan workload and resources
Ensure appropriate training and support is provided on a timely basis to bridge competency gaps identified.
Monitor staff performance versus role requirements and personal objectives and identify areas for development
Perform periodic competence assessments
Why work for us https://www.renaulttruckcommercials.co.uk/careers/why-work-for-us/