Workshop Manager (West Thurrock)
Renault Trucks Essex is looking for an experienced Workshop Manager to manage a large workshop of technicians, you will therefore be experienced in supervising colleagues along with the control of work going through the workshop, a Retail Dealership workshop background is desirable.
Offering a basic up to £55,000 (DOE) with a 10% KPI driven bonus, 7% matched pension scheme, 25 days holiday plus BHs, a Healthcare Cashback scheme and lots of offers via our Works perks scheme.
Hours: Monday to Friday 40 hours – 08.00-17.00
As the most senior colleague below the Dealerpoint Manager, the Workshop Manager’s core role is to proactively manage the customers’ journey from “planning, arrival, quality of work through to Invoice / Claim closure. Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised. The motivation, personal development and performance Management of the team is a key part of the role along with and dealing with employee issues on a day to day basis.
Skills and Experience
- HGV workshop experience at supervisor or above level
- Employee (Technician) management / supervisory skills and experience
- Identifying employee ongoing training needs
- Reporting workshop KPI’s
- Budgeting and planning of workshop productivity / efficiency
- Customer facing experience with the ability to problem solve
- Ideally a level 3 HGV Technician qualification
Benefits:
- 25 days holiday and rising with service
- Pension scheme – 7% matched
- Healthcare Cash Back Scheme
- Employee discounts across Retailers, Cinemas, Services +++
- Cycle to Work Scheme
Renault Truck Commercials is an Equal Opportunities Employer