Chiltern: Warranty & Retail Administrator

Closing Date: 24th May 2019

Ref: 95667BR

Based in Dunstable, Bedfordshire

up to £25,000 dependent on experience

An exciting opportunity has arisen in our central team for an experienced vehicle industry Warranty and Retail Administrator to carry out the Company's invoicing and administration. 

Job Summary:
To effectively and efficiently process the Company’s Retail Administration,  Warranty and Contract Maintenance Systems 

Main Tasks: 

  • To carry out the Groups’ invoicing and administration systems efficiently across Retail, Warranty & Contract.
  • To ensure all invoice queries are quickly and effectively resolved
  • Create pro forma’s from work instruction to obtain order numbers before invoicing
  • To advise Depot Manager of any cost rejection so that appropriate action can be taken
  • To ensure all Technicians’ paperwork is completed accurately to maximise profitability
  • To understand relevant systems relating to the Service Department including changes and on-going developments. Warranty / National contract procedures
  • To liaise with Parts department regarding materials to be discarded.
  • Effectively monitor the Work in Progress (WIP) reports to ensure Workshop instructions can be cleared as soon as possible.
  • Achieve budgeted labour rates and invoicing efficiency
  • To prepare and submit Warranty / Contract Maintenance claims using DMS / RT / UCHP Online systems.

 Required knowledge & experience: 
  • Warranty administration knowledge
  • Technical components knowledge
  • Knowledge of manufacturers book times
  • Retail Administration Knowledge
  • Warranty administration knowledge
  • Technical components knowledge
  • Dealership experience
  • Excellent customer service and telephone skills


  • 25 days holiday rising with service
  • Pension Scheme
  • Healthcare Cashback Scheme
  • Retailer Discount Schemes
  • Discount on Renault and Volvo cars

To apply for this vacancy click here: here

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