Parts Advisor (Felixstowe)

Monday to Friday 40 hours per week, working on a rota basis between the opening times of 07.00 to 19.00 and Saturday mornings if/when required paid at overtime
Paying £26,000 dependent on experience

Provide an excellent service supplying HGV parts to customers both over the counter and by telephone, as well as issuing the correct parts orders for HGV Technicians who are carrying out repair and maintenance to vehicles in the workshop

OVERVIEW

  • Receiving deliveries, mark off and store parts in stockroom according to prearranged systems
  • Locating and label parts and maintain inventory of stock.
  • Regular inventory stock counts.
  • Consistently maintaining a good standard of housekeeping in the Parts Department.
  • Report stock shortages to parts supervisor.
  • Produce parts quotations for internal/external customers.
  • Documenting and supervising the condition of parts returned for credit including old unit cores and reporting damaged or unsuitable items to the Parts Supervisor.
  • Discussing the use and features of various parts with customers, based on knowledge of trucks and buses
  • Accurately compile parts from job cards for repairs being carried out in the workshop.
  • Feedback all information about competitors to Parts Supervisor.
  • Proactively selling parts and promotions to customers.
  • Pick up and deliver parts on occasion.

KEY SKILLS REQUIRED

  • Full UK manual driver’s licence required
  • Able to identify different parts using catalogues and systems.
  • Numerical ability to be able to work with part numbers.
  • To be able to effectively communicate at all levels both written and verbally with people inside the organisation as well as external customers.
  • Selling/influencing others to buy additional parts
  • Documenting/recording information.
  • ​​​​​​​Flexible and positive approach to changing circumstances / priorities.
  • Commercial awareness.
  • Computer literacy skills including experience on Word, Excel and Outlook

BENEFITS

  • 25 days holiday rising with service
  • Company pension scheme
  • Healthcare cashback scheme
  • Retailer discounts
  • Employee discounts on Renault & Volvo cars
Business Areas: Parts Service Reception
Job Types: HGV Parts
Job Locations: Felixstowe

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